Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days only on applicable items, please check the section below for the list of excluded goods. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the parcel shows obvious signs of damage in transit, you should refuse delivery and inform us immediately.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable items

Print on Demand items are not refundable. We provide those as a way to fund the site giving something in return related to the content on the site, we do not keep any stock. Print on demand items are always clearly identified with the via the POD acronym in their names. If there is a manufacturing error in the printing process (design error, sizing error on our part…) or if an item is damaged during shipping, we ask you to provide us with a photo of the damaged product in question, a description of the problem and the order number. If the photo is not significant enough, we will ask you to return the product. Once we have received this information from you, and after we have determined that there is a clear quality problem, we will send a new product to you at no additional cost. Please note that all complaints regarding product quality must be reported within 15 days of purchase in order to be eligible for a reprint.

Several other types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
MR Mauvetech di Mauro Ripamonti
Via Lario, 5
Milano, MI 20159
Italy

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:
MR Mauvetech di Mauro Ripamonti
Via Lario, 5
Milano, MI 20159
Italy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.